WASHINGTON , June 27, 2019 — Twitter’s trust and safety team on Thursday announced on that the company will “flag” tweets by public officeholders and candidates for public office when they violate the site’s terms of service but will allow them to remain visible on the platform because they contribute to “public conversation.”
The move appeared to address years of complaints from those who felt prominent users, including President Donald Trump, were permitted to violate Twitter’s terms of service and yet still remain on the platform.
“In the past, we’ve allowed certain Tweets that violated our rules to remain on Twitter because they were in the public’s interest, but it wasn’t clear when and how we made those determinations,” a company spokesperson said in a blog post. “To fix that, we’re introducing a new notice that will provide additional clarity in these situations, and sharing more on when and why we’ll use it.”
The spokesperson said the new policy will only come into play when dealing with complaints about users who are government officials, political candidates or spokespersons, and only if the user in question has a “verified” Twitter account that is followed by more than 100,000 people.
When a user whose account meets Twitter’s criteria tweets something that Twitter finds in violation of its rules, other users will only be allowed to view the tweet after clicking through a warning. The warning will read: “The Twitter Rules about abusive behavior apply to this Tweet. However, Twitter has determined it may be in the public’s interest for the Tweet to remain available.”
Whether or not a tweet gets flagged will be up to “a cross-functional team including Trust and Safety, Legal, Public Policy and regional teams,” the spokesperson blogged, before adding that tweets containing threats of or calls to violence would simply be removed as any other users’ tweets would be.
Users of the platform have long complained that these standards are not being upheld, as Twitter has allowed tweets from Trump and other political leaders to remain on the site even if they clearly violate the content policies.
In the past, Twitter executives have emphasized the importance of not blocking controversial statements from world leaders, saying that this could “hamper necessary discussion around their words and actions.”
The new policy announcement comes only a day after Trump, without any evidence, said that Twitter had made it more difficult for users to follow him.
Big Tech Gets a Big Lashing by Democratic Presidential Candidates, on Antitrust, Section 230 and Data Privacy
Big technology companies were a big target during Tuesday night’s debate in Ohio of the leading Democratic presidential candidates.
No new candidate joined Massachusetts Sen. Elizabeth Warren’s pledge to break up Facebook, Amazon and Google, with the possible exception of billionaire climate activist Tom Steyer.
But almost all who commented on the topic dumped on Silicon Valley powerhouses over their use of private data, their promotion of addictive screen-time behavior, and their alleged refusal to better police the content that appears online.
And everyone who commented on antitrust enforcement said they would appoint more vigorous and trust-busting law enforcement.
Section 230 implicitly criticized by Beto O’Rourke
Former Rep. Beto O’Rourke of Texas promoted his arguments against Section 230 of the Communication Decency Act, a proposal to take liability away from internet companies don’t do more to remove hate speech from their web sites.
Without referring specifically to Section 230, his comments suggested that Facebook needs to take affirmative responsible as a “publisher” for all the content on its platform:
- Right now, we treat them functionally as a utility, when, in reality, they’re more akin to a publisher. They curate the content that we see. Our pictures and personal information that they share with others, we would allow no publisher to do what Facebook is doing, to publish that ad that Senator Warren has rightfully called out, that CNN has refused to air because it is untrue and tells lies about the vice president, treat them like the publisher that they are. That’s what I will do as president.
And while O’Rourke said he would “be unafraid to break up big businesses if we have to do that,” he criticized Warren for singling out particular companies. “I don’t think it is the role of a president or a candidate for the presidency to specifically call out which companies will be broken up.”
Andrew Yang wants a data check in the mail
In this tech-bashing segment of the debate, former tech executive Andrew Yang had the first word and the last word.
His first word was that breaking up big tech wasn’t the solution to reviving Main Street businesses because “network efforts” are a powerful forcing driving what is commonly referred to as a “winner take all” economy.
“And as the parent of two young children, I’m particularly concerned about screen use and its effect on our children. Studies clearly show that we’re seeing record levels of anxiety and depression coincident with smartphone adoption and social media use.”
He didn’t get a chance in that first answer to elaborate on the “21st century solutions” that he would use — as opposed to making use of Warren’s “20th century antitrust framework.”
But in his close-out remarks in the segment, he zeroed in on data privacy legislation as one way to turn the tide against the power of Big Tech:
- The best way we can fight back against big tech companies is to say our data is our property. Right now, our data is worth more than oil. How many of you remember getting your data check in the mail? It got lost. It went to Facebook, Amazon, Google. If we say this is our property and we share in the gains, that’s the best way we can balance the scales against the big tech companies.
Bizarre exchange between Kamala Harris and Elizabeth Warren over Trump and Twitter
Perhaps the weirdest interaction during the roughly 15-minute segment of the three-hour debate came when Sen. Kamala Harris, D-Calif., vainly attempted to pin Warren down on her own pet peeve: Pushing President Trump off of Twitter.
Two weeks ago, Harris told CNN that Twitter should suspend Trump’s use of the social media platform because of his “irresponsible” use of the platform, and that he was “using his words in a way that could subject someone to harm.”
When Harris got the platform on the topic on Tuesday night, she pivoted from blasting Facebook CEO Mark Zuckerberg for making a “ridiculous argument” about election disinformation to chiding Warren, the intellectual leader of the Democratic pack.
“I was surprised to hear that you did not agree with me that on this subject of what should be the rules around corporate responsibility for these big tech companies, when I called on Twitter to suspend Donald Trump’s account,” Harris said.
“So, look, I don’t just want to push Donald Trump off Twitter,” Warren replied. “I want to push him out of the White House. That’s our job.”
On the issue of breaking up Facebook, Google and Amazon, Warren stood her ground: “Look, I’m not willing to give up and let a handful of monopolists dominate our economy and our democracy.”
“We need to enforce our antitrust laws, break up these giant companies that are dominating, big tech, big pharma, big oil, all of them,” she said.
But Warren appeared disinclined to talk specifically about Big Tech, and kept coming back to “the elephant in the room, and that is how campaigns are financed.”
Continuing, Warren said, “I announced this morning that I’m not going to take any money from big tech executives, from Wall Street executives. We’ve already agreed, Bernie and I, we’re not taking any money from big pharma executives. You can’t go behind closed doors and take the money of these executives and then turn around and expect that these are the people who are actually finally going to enforce the laws. We need campaign finance rules and practices.”
Other views on big tech and antitrust
Steyer used his less-than-two-minutes-of-fame on the topic to “agree with Sen. Warren that, in fact, monopolies have to be dealt with. They either have to be broken up or regulated, and that’s part of it.”
But he quickly pivoted to promoting his biography as a billionaire:
- In fact, if we want to beat Mr. Trump, I think somebody who can go toe to toe with him and show him to be a fraud and a failure as a businessperson, and a fraud and a failure as a steward of the American economy is going to be necessary. He is one. His tax plan’s a failure. His trade war is a failure. I would love to take him on as a real businessman and show that, in fact, he’s failed the American people, and he has to go.
Senators Cory Booker, of New Jersey, Amy Klobachur, of Minnesota, and Bernie Sanders, of Vermont, and former Secretary of Housing and Urban Development Julian Castro, all said they would be more aggressive in antitrust enforcement.
Former Vice President Joe Biden and Mayor Pete Buttigieg did not weigh in on the subject., and Rep. Tulsi Gabbard was cut off when she began to comment on tech.
White House to Host Social Media Officials on Friday to Discuss Violent Extremism Online
WASHINGTON, August 7, 2019 — The White House on Friday will host a meeting to bring together administration officials and technology executives to discuss ways to combat violent extremism on the internet, a senior administration official told Breakfast Media.
“We have invited internet and technology companies for a discussion of violent extremism online,” the official said.
The official stressed that the meeting would led at the staff level with select senior White House officials in attendance “along with representatives from a range of companies.”
The Trump administration’s newfound interest in combatting online extremism comes in the wake of last weekend’s mass shooting at an El Paso, Texas Wal-Mart, which claimed the lives of 22 people.
The alleged perpetrator, a 21-year-old white nationalist, posted an online manifesto rife with anti-Hispanic and anti-immigrant rhetoric which closely tracked Trump’s own repeated words about an “invasion” of Mexican and other Latin Americans at the United States border.
The manifesto, entitled “The Inconvenient Truth,” was posted to the online platform 8chan. In it, the alleged perpetrator claimed that the shooting was in response to the “Hispanic invasion” of Texas.
Last weekend’s shooting came less than six months after another alleged mass shooter based in Christchurch, New Zealand, posted a similarly racist manifesto to 8chan before he shot and killed 51 people at two mosques.
While he did not address his own rhetoric’s role in inspiring the El Paso shooter in prepared remarks delivered on Monday, Trump did attempt to place some measure of blame for the shooting on the internet, which he said “has provided a dangerous avenue to radicalize disturbed minds and perform demented acts.”
“We must shine light on the dark recesses of the Internet, and stop mass murders before they start,” he said.
“The perils of the Internet and social media cannot be ignored, and they will not be ignored.”
Seeking to Quell ‘Evil Contagion’ of ‘White Supremacy,’ President Trump May Ignite New Battle Over Online Hate Speech
WASHINGTON, August 5, 2019 — President Donald Trump on Monday morning attempted to strike a tone of unity by denouncing the white, anti-Hispanic man who “shot and murdered 20 people, and injured 26 others, including precious little children.”
In speaking about the two significant mass shootings over the weekend in Texas and Ohio, Trump delivered prepared remarks in which he specifically denounced “racism, bigotry, and white supremacy,” and linked it to the “warp[ed] mind” of the racially-motivated El Paso killer.
That shooter – now in custody – posted a manifesto online before the shooting in which he said he was responding to the “Hispanic invasion of Texas.” The shooter cited the March 15, massacre of two mosques in Christchurch, New Zealand, as an inspiration for his action.
In White House remarks with Vice President Mike Pence standing at his side, Trump proposed solutions to “stop this evil contagion.” Trump denounced “hate” or “racist hate” four times.
Trump’s first proposed solution: “I am directing the Department of Justice to work in partnership with local, state, and federal agencies, as well as social media companies, to develop tools that can detect mass shooters before they strike.”
That proposal appeared to be an initiative that was either targeted at – or potentially an opportunity for collaboration with – social media giants like Twitter, Facebook and Google.
Indeed, Trump and others on the political right have repeatedly criticized these social media giants for bias against Trump and Republicans.
Sometimes, this right-wing criticism of Twitter emerges after a user is banned for violating the social media company’s terms of service against “hate speech.”
In Trump’s remarks, he also warned that “we must shine light on the dark recesses of the internet.” Indeed, Trump said that “the perils of the internet and social media cannot be ignored, and they will not be ignored.”
But it must be equally clear to the White House that the El Paso killer – in his online manifesto – used anti-Hispanic and anti-immigrant rhetoric very similar to Trump’s own repeated words about an “invasion” of Mexican and other Latin Americans at the United States border.
Hence this mass murder contains elements of political peril for both Donald Trump and for his frequent rivals at social media companies like Twitter, Facebook and Google.
8chan gets taken down by its network provider
Minutes before the El Paso attack at a Wal-Mart, a manifesto titled “The Inconvenient Truth” was posted to the online platform 8chan, claiming that the shooting was in response to the “Hispanic invasion.” The killer specifically cited the Christchurch shooter’s white supremacist manifesto as an inspiration.
As previously utilized by Islamic terrorists, social media platforms are increasingly being utilized by white supremacist terrorists. In addition to posting his manifesto online, the Christchurch shooter livestreamed his attack on Facebook.
In April, a man posted an anti-Semitic and white nationalist letter to the same online forum, 8chan, before opening fire at a synagogue near San Diego, California.
And on July 28, the gunman who killed three people at a garlic festival in Gilroy, California, allegedly promoted a misogynist white supremacist book on Instagram just prior to his attack.
But Saturday’s El Paso shooting motivated some companies to act. Cloudflare, 8chan’s network provider early on Monday morning pulled its support for 8chan, calling the platform a “cesspool of hate.”
“While removing 8chan from our network takes heat off of us, it does nothing to address why hateful sites fester online,” wrote Cloudflare CEO Matthew Prince.
“It does nothing to address why mass shootings occur,” said Prince. It does nothing to address why portions of the population feel so disenchanted they turn to hate. In taking this action we’ve solved our own problem, but we haven’t solved the internet’s.”
Prince continued to voice his discomfort about the company taking the role of content arbitrator, and pointed to Europe’s attempts to have more government involvement.
The Christchurch massacre opened a dialogue between big tech and European critics of ‘hate speech’
Following the Christchurch attack, 18 governments in May signed the Christchurch Call pledge (PDF) seeking to stop the internet from being used as a tool by violent extremists. The U.S. did not sign on, and the White House voiced concerns that the document would violate the First Amendment.
Dubbed “The Christchurch Call to Action to Eliminate Terrorist and Violent Extremist Content Online,” the May document included commitments by both online service providers, and by governments.
Among other measures, the online providers were to “[t]ake transparent, specific measures seeking to prevent the upload of terrorist and violent extremist content and to prevent its dissemination on social media.”
Governments were to “[e]nsure effective enforcement of applicable laws that prohibit the production or dissemination of terrorist and violent extremist content.”
Although Silicon Valley has had a reputation for supporting a libertarian view of free speech, the increasingly unruly world of social media over the past decade has put that First Amendment absolutism to the test.
Indeed, five big tech giants – Google, Amazon, Facebook, Twitter and Microsoft – voiced their support from the Christchurch Call on the day of its release.
In particular, they took responsibility for the apparent restrictions on freedom of speech that the Christchurch Call would impose, saying that the massacre was “a horrifying tragedy” that made it “right that we come together, resolute in our commitment to ensure we are doing all we can to fight the hatred and extremism that lead to terrorist violence.”
In particular, they noted that the Christchurch Call expands on the Global Internet Forum to Counter Terrorism set up by Facebook, Google’s YouTube, Microsoft and Twitter in the summer of 2017.
The objective of this organization is focused on disrupting terrorists’ ability to promote terrorism, disseminate violent propaganda, and exploit or glorify real-world acts of violence.
Will Trump politicize the concept of ‘hate speech’ that tech companies are uniting with Europe to take down?
In his Monday statement commenting on an ostensible partnership between the Justice Department and the social media companies, Trump referred to the need to the need to “detect mass shooters before they strike.”
And he had this specific example: “As an example, the monster in the Parkland high school in Florida had many red flags against him, and yet nobody took decisive action. Nobody did anything. Why not?”
Part of the challenge now faced by social media companies is frankly political. Although Twitter has taken aggressive steps to eradicate ISIS content from its platform, it has not applied the same tools and algorithms to take down white supremacist content.
Society accepts the risk of inconveniencing potentially related accounts, such as those of Arabic language broadcasters for the benefit of banning ISIS content, Motherboard summarized earlier this year based its interview with Twitter employees.
But if these same aggressive tactics were deployed against white nationalist terrorism, the algorithms would likely flag content from prominent Republican politicians, far-right commentators – and Donald Trump himself, these employees said.
Indeed, right after declining to sign the Christchurch call, the White House escalated its war against American social media by announcing a campaign asking internet users to share stories of when they felt censored by Facebook, Twitter and Google’s YouTube.
And in June, Twitter made it clear that they were speaking directly about Tweets that violated their terms of service by prominent public officials, including the president.
“In the past, we’ve allowed certain Tweets that violated our rules to remain on Twitter because they were in the public’s interest, but it wasn’t clear when and how we made those determinations,” a Twitter official said. “To fix that, we’re introducing a new notice that will provide additional clarity in these situations, and sharing more on when and why we’ll use it.”
White House officials did not immediately respond to whether the Trump administration was reconsidering its opposition to the Christchurch Call.
Will Trump’s speech put others in the spotlight, or keep it on him and his rhetoric?
In additional to highlighting the anticipated effort with social media, Trump had four additional suggested “bipartisan solutions” to the “evil contagion” caused by the Texas and Ohio mass shootings.
They including “stop[ing] the glorification of violence in our society” in video games, addressing mental health laws “to better identify mentally disturbed individuals,” keeping firearms from those “judged to pose a grave risk to public safety,” and seeking the death penalty against those who commit hate crimes and mass murders.
Trump’s advisers said that they hoped the speech would stem the tide of media attention being given to the links between his frequent use of dehumanizing language to describe Latin American immigrants.
As he delivered his prepared remarks from a TelePrompTer in a halting cadence, Trump appeared to be reading the speech for the first time. This led to an awkward moment when he suggested that the second shooting of the weekend – which had taken place outside a Dayton, Ohio bar – had been in Toledo, Ohio.
But despite displaying the visible discomfiture that is evident when he reads prepared remarks to the White House press pool cameras, Trump made an attempt to silence critics like former El Paso Congressman Beto O’Rourke – who just hours before had explicitly called the President a white nationalist – by calling for defeat of “sinister ideologies” of hate.
“In one voice, our nation must condemn racism, bigotry, and white supremacy,” Trump said. “Hate has no place in America. Hatred warps the mind, ravages the heart, and devours the soul.”
Trump did not elaborate on the hate-based motivations of the El Paso shooter. Rather than reflect on where the El Paso shooter may have gotten the idea that Hispanics were “invading” the United States, Trump cast blame on one of the targets often invoked by conservatives after such mass shootings, including video games.
Although Trump has previously delivered remarks in the aftermath of violent acts committed by white supremacists and white nationalists during his presidency, Monday’s speech marked the first time that the President had chosen to specifically condemn “white supremacy,” rather than deliver a more general condemnation of “hate.”
In his rhetoric, both on his Twitter account and on the campaign trail, Trump uses non-whites as a foil, beginning with his 2015 campaign announcement speech, in which he described Mexican immigrants as “rapists” who bring crime and drugs to America.
That rhetoric reappeared in the 2018 Congressional elections as Trump spoke about an “invasion” from South and Central America taking up a significant portion of his rally stump speech.
As the 2020 election draws nearer, Trump’s strategy this campaign seems to similarly demonize racial minorities and prominent Democrats of color, most recently Rep. Elijah Cummings, D-Md., the chairman of the House Oversight Committee.
Trump critics not appeased by his Monday speech
As a result, commentators said Monday’s condemnation of white supremacy marked a 180-degree turn for the President. But his performance did not leave many observers convinced of his sincerity.
House Homeland Security Committee Chairman Bennie Thompson, D-Miss., called the President’s speech “meaningless.”
“We know tragedy after tragedy his words have not led to solid action or any change in rhetoric. We know his vile and racist words have incited violence and attacks on Americans,” he said in a statement. “Now dozens are dead and white supremacist terrorism is on the rise and is now our top domestic terrorism threat.”
Sen. Ron Wyden, D-Ore., tweeted that Trump had “addressed the blaze today with the equivalent of a water balloon” after “fanning the flames of white supremacy for two-and-a-half years in the White House.”
Ohio Democratic Party Chairman David Pepper said Trump’s condemnation of white supremacy in Monday’s remarks could not make up for his years of racist campaign rhetoric.
“Through years of campaigning and hate rallies, to now say ‘I’m against hateful people and racism,’ is just hard to listen to,” Pepper said during a phone interview.
“Unless he’s willing to say ‘I know I’ve been a part of it’ with a full apology and some self recognition, it felt like he was just checking the boxes.”
Pepper suggested that Trump “was saying what someone told him to say,” and predicted that Trump would soon walk back his remarks, much as he did after the 2017 “Unite the Right” white supremacist rally in Virginia.
Charlie Sykes, a former conservative talk radio host and editor of “The Bulwark,” echoed Pepper’s sentiments in a separate phone interview, but also called out Trump for failing to speak of the El Paso shooter’s motivations.
“It was so perfunctory and inadequate because he condemned the words ‘bigotry and racism,’ but he didn’t describe what he was talking about,” Sykes said.
Sykes criticized Trump for failing to take responsibility for his routine use of racist rhetoric, including descriptions of immigrants as “invaders” who “infest” the United States.
“Unless you’re willing to discuss the dehumanization behind the crimes, the invocation of certain words doesn’t change anything.”
Another longtime GOP figure who Trump failed to impress was veteran strategist Rick Wilson, who cited it as yet the latest example of “the delta between Trump on the TelePrompTer and Trump at a rally,” a difference he described as “enormous.”
“Nothing about that speech had a ring of authenticity to it,” said Rick Wilson, a legendary GOP ad maker and the author of “Everything Trump Touches Dies.”
“The contrast between the speechwriter’s handiwork and the real Donald Trump…is rather marked,” he said.
Where does online free speech – and allegations of ‘hate crimes’ – go from here?
Although the social media companies are making more efforts to harness and expunge online hate, they are unlikely to be able to get very far without someone – perhaps even President Trump – crying foul.
Putting the politics of online hate speech aside, the U.S. does take a fundamentally different approach to freedom of expression than does Europe.
According to the Human Rights Watch, hundreds of French citizens are convicted for “apologies for terrorism” each year, which includes any positive comment about a terrorist or terrorist organization. Online offenses are treated especially harshly.
By contrast, the U.S. has a fundamental commitment to the freedom of speech—including speech that is indecent, offensive, and hateful.
The Supreme Court has ruled that speech is unprotected when it is “directed to inciting or producing imminent lawless action” and is “likely to incite or produce such action.”
But this exception is extremely narrow—in Brandenburg v. Ohio, the Court reversed the conviction of a KKK group that advocated for violence as a means of political reform, arguing that their statements did not express an immediate intent to do violence.
The limitations on government leave the responsibility of combating online extremism to the digital platforms themselves, said Open Technology Institute Director Sarah Morris at a panel last month.
“In general, private companies have a lot more flexibility in how they respond to terrorist propaganda than Congress does,” said Emma Llansó, Director of the Free Expression Project at the Center for Democracy & Technology. “They need to be clear about what their policies are and enforce them transparently.”
But companies also need to carefully consider how they will respond to pressure from governments and individuals around the world, said Llansó, adding that “no content policy or community guideline is ever applied just in the circumstances it was designed for.”
“As the experience of social media companies has shown us, content moderation is extremely difficult to do well,” Llansó concluded. “It requires an understanding of the context that the speaker and the audience are operating in, which a technical infrastructure provider is not likely to have.”
(Managing Editor Andrew Feinberg and Reporter Emily McPhie contributed reporting to this article.)